Get in Touch With Us
If you have a question about something you have read on mumsintheknow.co.uk, spotted something that needs updating, or simply want to tell us what you think of our non GamStop casino coverage, this is the page for you. Below is how to reach us, what we can help with, and what happens once your message lands in our inbox.
The best way to reach our team
Email is the most reliable route to us. Write to [email protected] and a real person on our editorial team will read your message. We do not rely on automated replies to close off enquiries — every email is looked at and answered by someone who understands the site's content.
A short note on what your enquiry is about helps us route it to the right person and reply faster. If you are flagging a factual point about a specific casino, bonus term or payment method, please include a link to the page in question so we can check it against our own research.
What we can help with
- Questions about our reviews — if anything on our best non GamStop casinos guide or elsewhere on the site is unclear, ask us directly and we will explain our reasoning.
- Corrections — offers, wagering requirements, licensing details and withdrawal terms at casinos operating outside GamStop change often. If you believe something we have published is out of date, tell us and we will review it.
- Content suggestions — if there is a topic around bonuses, payments, game selection or sports betting you would like us to cover in more depth, let us know.
- General feedback — positive or critical, we read it. Reader input genuinely shapes what we update and how we explain things.
- Concerns about gambling behaviour — if you or someone you know is struggling to control their gambling, mention this in your message and we will point you towards independent support such as GamCare or GAMSTOP, rather than trying to advise on it ourselves.
What we cannot do
We are a research and comparison site, not a casino, a payment processor or a regulator. That means there are a few things we are not able to help with directly:
- We cannot process withdrawals, resolve a live payment dispute, or access your account at any operator listed on our site — that has to go through the casino's own customer support and, if unresolved, its licensing authority.
- We cannot verify a customer's KYC or source-of-funds documents, since we have no access to any casino's back-end systems.
- We cannot place bets, set deposit limits or self-exclude you from a site — those actions are handled by the operator or by GAMSTOP directly.
Where a query falls into one of these areas, we will point you towards the right organisation rather than leave you without an answer.
What happens after you email us
Once your message arrives, it goes to a member of our editorial team for review. We aim to respond within two working days, though this can stretch slightly during busier periods — we would rather take a little longer and give you a proper answer than send something generic straight away.
If your message concerns a factual correction, we will check it against the sources we used when the page was last fact-checked and update the content where the point is confirmed. We will not make changes based on unverified claims about any operator, but we do take reader corrections seriously.
Our approach to accuracy
Casino terms, licensing status and payment options change regularly, and we would rather correct an error than leave it standing. If something we have published has misled you or turned out to be wrong by the time you read it, we want to hear about it. This page exists precisely so readers can hold us to that standard.
Thank you for taking the time to get in touch — we read every message and look forward to hearing from you.